Hi! My name is Lyuba, and I am a revenue manager and reputation consultant with over a decade of experience in the hospitality industry.
My holistic approach to strategy means that I consider every aspect of business operations to ensure that it's running at maximum efficiency. With a vast network of industry experts, I bring in specialized talent for specific tasks, providing a comprehensive approach to your business challenges and delivering customized solutions that are tailored to your unique needs and goals.
If you're running a hotel, a hostel or an innovative hybrid business, searching for expert guidance with a new perspective, I'm here to help.
From my early beginnings as a hostel receptionist in 2006, I have come a long way, founding my own award-winning hostel, Soul Kitchen Hostel, which earned the title of Best Hostel in Europe and Best Medium Hostel Worldwide (Hostelworld HOSCARS awards). Shifting to remote operations and moving to Slovenia led me into the new exciting path of a revenue management consultant.
SERVICES
REVENUE MANAGEMENT
REPUTATION MANAGEMENT
Deliver better guest experiences and increase your rankings on review sites and OTAs. Current property diagnosis and an action plan to improve guest experience 360 degrees: interior design, staff procedures, services, positioning, implementation of IT solutions.
MARKETING & WEBSITE BUILDING
Drive more direct reservations to your website, make branding consistent, helping understand your customer & their intentions.
Uncover the hidden revenue potential of your property by optimizing the revenue results. Past data analysis, Daily/Weekly/Monthly analytics, dynamic pricing and operations optimisation.
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Uncover the hidden revenue potential of your property by optimizing the revenue results. Past data analysis, Daily/Weekly/Monthly analytics, dynamic pricing and operations optimisation.
Deliver better guest experiences and increase your rankings on review sites and OTAs. We provide current property diagnosis and an action plan to improve guest experience 360 degrees: interior design, staff procedures, services, positioning, implementation of IT solutions.
Drive more direct reservations to your website, make branding consistent, helping understanding your customer & their intentions.
AREAS OF EXPERTISE
Yield management
Pricing & sales strategy
Online Presence Audit
Positioning
Community management
Marketing strategy
Website development
Reputation analysis & strategy
Financial planning
AREAS OF EXPERTISE
Yield management
Pricing & sales strategy
Online Presence Audit
Positioning
Community management
Marketing strategy
Website development
Reputation analysis & strategy
Financial planning
AWARDS
SOUL KITCHEN HOSTEL
CONTACT
Feel free to write or call me!
Phone: +386 40 530 445 hellosoulfamily@gmail.com Soul Family d.o.o. Ljubljana, Slovenia